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London CAReS Job Opportunity

July 30, 2012

Position: Outreach Worker (Relief) - London CAReS Initiative

Reports to: London CAReS Team Leader

Position Summary

A team of seven people, comprised of one team leader and six outreach workers, which includes a mobile unit, who will work year round going along the river paths, parks and streets in and around the core downtown areas of London to actively engage people through outreach to apply the principles of London CAReS and its housing stability program. The outreach team’s role is to establish a presence and a rapport with individuals who are at urgent risk of becoming homeless and those who are chronically or persistently homeless, becoming known and trusted amongst this community. Over time, after building a relationship, the team assesses the needs of a client through a standardized assessment tool, assist them to acquire housing, identify intervention recommendations through an individual service plan and support their transition to an intensive case management housing approach as part of the London CAReS 2.0 model.

The Outreach Team provides outreach:

    • in isolated and rough areas at times;
    • in pairs of two workers to minimize risks to safety in isolated locations;
    • with flexible hours ofwork; and,
    • with a designated mobile outreach vehicle
    • outside in all seasons of weather;

Details of Contract/Hours of Work

  • Immediate start – December 31, 2013
  • Relief, Contract Position
  • Includes evenings, weekends and public holidays
  • Schedule may vary according to program needs
  • Respond to on-call needs from supervisors
  • Participate in the on-call system

Knowledge, Skills, Abilities and Other Requirements

  • Post-secondary education in social services or related field
  • Experience working with individuals experiencing homelessness
  • Have experience in working with identified London CAReS priority
    populations(youth, Aboriginal People, older adults and women)
  • Thorough understanding of harm reduction theory and demonstrated ability to implement harm reduction strategies
  • Minimum 2 years clinical work or practicum experience in addictions and mental health
  • Access to a reliable vehicle
  • Valid driver’s license
  • Satisfactory Police Records Check and Vulnerable Position Screening

Job Duties

  • Detect and prioritize individuals and families who are new to street culture including those at urgent risk of 
    becoming homeless as a result of harmful substance use and other underlying issues including trauma and mental health; and individuals who are chronically and or persistently homeless
  • Locate individuals and map their locations throughout the core downtown areas of London
  • Engage with individuals and families to build a quality working rapport, providing information, improving access to mainstream services and facilitating the process of securing housing for individuals who want housing
  • Engage with local residents and businesses to support outcome focussed discussions
  • Help establish and participate in the on-call system to support clients after hours once they are housed
  • Administer provincially mandated standardized screening tools
  • Provide mental health screening, referrals for psychiatric consultation, mental health supports and referrals to community resources
  • Provide and facilitate referrals to addiction resources as appropriate
  • Provide referrals to all appropriate social and health related services based on participant wishes
  • Provide support and active linkages (accompanied) to men and women recently released from incarceration or awaiting admission to programs
  • Offer harm reduction strategies as well as abstinence strategies based on participants intentions and stated needs
  • Share information about health and community/social services and link participants to same
  • Link participants to harm reduction initiatives available in the community
  • Provide information about London CAReS
  • Provide information and services to assist with stabilization
  • Provide opportunities to clinical consultation about addiction issues
  • Work in collaboration and consultation with London CAReS personnel
  • Monitor and record  the needs of the community for London CAReS
  • Track demographics of clients as per evaluation requirements
  • Attend all London CAReS outreach meetings
  • Maintain awareness of, and adherence to policies and protocols as outlined in the Policy and Procedure Manual
  • Generate reports as required
  • Meets service targets as identified at outset of contract
  • Assist with evaluation of London CAReS through submission of required data and interpretation in reports
  • Other duties as directed by London CAReS Coordinator, Team Leader, Executive Director of ADSTV and/or Manager of Homelessness, City of London
  • Accompany participants to appointments
  • work within an integrated case management plan including completing shift and case notes
  • Alert the Team Leader of information that could affect the safety and well-being of street involved individuals including bad drugs, dangerous offenders or predators
  • Respond through a harm reduction approach
  • Collaborate with community stakeholders such as the London Police Service, emergency medical services, hospital emergency department social workers, Ontario Works and staff from safe havens, drop-ins emergency shelters for homeless individuals

Working Conditions

  • Works outside in all seasons of weather
  • In isolated and rough areas at times
  • In pairs of two workers to minimize risks to safety in isolated locations
  • With flexible hours of work
  • With a designated mobile outreach vehicle
  • May be exposed to infectious waste, diseases, conditions, etc., including exposure to HIV, AIDS and hepatitis viruses
  • Manual dexterity required to use desktop computer and peripherals
  • Moderate physical activity including standing, sitting, lifting
  • Extensive walking

ATTN: Grant Martin

186 King Street London, ON N6A 1C7

Or e-mail at:

We thank all applicants for their interest but regret only those selected for an interview will be acknowledged. No phone calls please.