Regular hours of operation: Monday to Friday, 9 a.m. to 5 p.m.
Visit our staff directory for staff members' contact information.
Regional HIV/AIDS Connection is committed to becoming fully compliant with the Accessibility for Ontarians with Disabilities Act. As of January 1, 2012 RHAC officially adopted its Customer Service Standards for persons with disabilities document. Read about our accessibility feedback process and download our accessibility feedback form.
RHAC staff access Bell Relay Services to communicate with people who are Deaf, deafened or hard of hearing and who use TTY technology. This service is provided free of charge 24 hrs/day 7days/week. More specifically, RHAC staff calls 1.800.855.0511 to connect with the service and then provides the operator with the name and number of the person they wish to converse with. The RHAC staff member then communicates their message through the use of an interpreter, who transcribes the conversation and sends it to the person who is using TTY technology; the person using TTY technology communicates their response to the interpreter via TTY and the interpreter then relays it to the RHAC staff member.
RHAC supports the creation of a scent sensitive environment so that chemical barriers will not prevent access to RHAC for people having chemical sensitivities. All staff are asked to refrain from using, wearing, and bringing scented products and materials into RHAC work space.
Toronto AIDS and Sexual Health Information Line
Is a province-wide, free, anonymous service staffed by professional, multidisciplinary and multicultural counsellors who offer assistance in different languages.
Toll free: 1-800-668-2437
Hours of operation:
Monday to Friday: 10 a.m. – 10:30 p.m.
Saturday and Sunday: 11 a.m. – 3 p.m.
Closed on statutory holidays
Client Complaint/Resolution Form
Please see the form for Client/Resident Complaint Resolution Process here.